Customer care is at the heart of everything we do. You won't want to turn to anybody else!
Fast, efficient and friendly… we’re your first choice for mobility scooter servicing and repairs.
Annual servicing is essential in order to help keep your mobility scooter problem-free, safe to drive and running efficiently.
Our comprehensive service will typically be carried out at your home or place of work, whichever is most convenient for you.
Our experienced engineers will carry out a detailed test and inspection of all major parts and components, including any fine-tuning necessary to keep your scooter running comfortably and safely until the next service is due. We cover all areas in Norfolk & Suffolk.
Unfortunately, unexpected breakdowns, faults and damage can always occur and our aim is always to get you up and running again in the shortest possible time.
We know that you rely on your vehicle and will always try to be with you within 24 hours. Our skilled engineers will be able to carry out most repairs on site straight away, getting you mobile again in the quickest time.
From faulty lights and tyres, to battery and motor faults, getting you safely mobile again is our number one priority.
A mobility vehicle is more than just a mode of transport, it’s a means to independence and a better quality of life.
Our Care Packages are designed to give our customers peace of mind, knowing that not only will their scooter always be well maintained, but that they won’t be faced with unexpected call-out charges should a problem occur.
We don’t just care for mobility scooters, we care for our customers too. Contact us today for more information about our annual Care Packages.
"BEST VALUE EVER. I don't think I've dealt with any business that's so reasonably priced. They are so friendly, nothing is too much for them . They go beyond friendliness. They will not rip you off."
"GOLF TROLLEY DRIVE SHAFT REPAIR Fantastic professional repair of my golf trolley, went over and beyond what was required and returned it to me in a condition as good as new, excellent value for money, would recommend without question to anybody I know who needs golf equipment repairing."
"BRILLIANT SERVICE, VERY IMPRESSED.. I used these guys to repair my golf buggy as the manufacturer couldn’t help, brilliant service, quick, very courteous, knowledgeable, cannot fault them and will definitely use again."
Mr Shaw, Gt Yarmouth
"The gentlemen from Mobility Services Direct were absolutely wonderful. The arrived on time, work very quickly and efficiently, and did a superb job. Their costs were extremely reasonable and I wouldn't hesitate to recommend them"
Mrs Osbourne, Spixworth
"Mark and Paul were magnificent, After advising them I couldn't be without my scooter, they arrived the same day and fixed the fault almost immediately. And such a friendly service!"
Mr Chester, Lowestoft
"Mobility Services were excellent. After servicing my scooter, which I have had for five years now, it is now running better than ever. Very friendly and excellent value for money"
Mr Brian Hefford, Martham
"Fantastic job done by Paul who called at my house to carry out a repair to my electric bike. Work done quickly and efficiently, and for a very reasonable charge. "
Mr Stephen Hall, Ipswich
"Awesome. Paul went the extra mile to help in a time of need. Can't praise him enough. Saved our holiday in not so sunny Hopton, at a good price as well. Cheers, my man!"
Eve Bailey, Benacre
"Excellent service by these professional people. Prompt arrival, polite and friendly engineer, brilliant service. Had my golf buggy repaired in no time - thank you!!! Would highly recommend!!!"
Mr Tibbs, Lowestoft
"Stuck to his price despite the job being more complex than expected."
Christine Eves, Swaffam
"Very good service. Full mot on my scooter - quality service. Thanks Paul."
Penny Lock, Brandon
"Wow, I couldn't believe the first class service I received, something that is so often lacking in this day and age. Paul from Mobility Services not only did his very best for me, but he kept me informed of what was happening and the end bill was worth every penny. I would highly recommend Mobility Services and will be using them again to service my scooters in the future. A big thank you, Paul."
Ivor Drew, Lowestoft
"Paul sorted out a very complex problem with my wife's mobility scooter and I endorse everything that Penny said. Paul constantly updated me at every stage and I would recommend his company to carry out any scooter repair or servicing work. He completed the work very quickly and efficiently. "
Mrs Buchanan, Fakenham
"After two separate failed attempts at getting my scooter repaired at other shops, I then contacted Mobility Service who did not disappoint. Met with Paul, who was very pleasant and informative. I was, as promised kept well informed all the way, and despite our recent forced lockdown, Paul had me up and running in no time. The scooter is running great. Job well done. Cannot praise enough. Cheers Paul."
Sandie B, Suffolk
"I was gobsmacked at how efficient, professional and just lovely my experience has been with this company. Nothing was too much trouble. My scooter was picked up and delivered back free of charge; two new batteries fitted and a complete service. All for under £200!!! Give Paul a knighthood....or something nice!! I love this company."
David White, Martham
"Good honest company that will look after you. Good price and good service. To them the customer matters."
Julie W, Norwich
"Wow, we received such a good service.10/10. Paul repaired my dad's scooter so fast, which was fantastic as he uses it most days and at such a good price. Can't recommend highly enough. Great skills and great service. We have told all our relatives and friends to use this company."
Michelle James, Norwich
"I used this company to solve a problem with my mum's mobility scooter. The technician, Paul, was happy to speak with me regarding my mum's issues and also to call my mum directly for further information. Paul is very customer orientated and wanted to help my mum with her problem. Paul made new controls for my mum's scooter allowing her to utilise the scooter for longer periods as having arthritis in her hands was making it difficult to operate the scooter for long periods. Paul solved this problem by talking to mum about how she would like to operate the scooter and Paul made new controls to match this. The operating method looks like it was designed as part of the scooter and you would never think it was a modification. I actually checked that Paul had charged me correctly as the bill did not seem large enough to cover the work carried out. Very professional, polite, courteous service. Highly recommend and I will be using again in the future. I cannot speak highly enough. "
Maxine R, Suffolk
"Scooter went for a full service and to have the wheels sand blasted and repsprayed. Paul collected and returned my scooter plus gave me updates as work progressed. I understand Jamie did most of the work actually on my vehicle. When it was returned I was over the moon, an absolutely tidy, clean, shiny new looking scooter stood in front of me. It was by far in better condition than when I bought it! An amazing job, am so pleased as is my little chihuahua, he has missed it as much as me! Paul was exceptionally helpful and I will be using their services again, yearly for a service at the very least. The cost was very reasonable and I can't wait to go out on it tomorrow. Thank you so much."
Robert L Martin, Watton
" I unintentionally gave "Mobility Services Direct" an horrendous Repair Problem. What I thought was a simple electrical repair. Turned out to be a catastrophic failure of the 12 volt system affecting Lights, indicators, Brake lights and Instruments.. The Repair and recovery was made much harder by The manufacturer claiming he no longer stocked the parts to repair it. Paul Fox and his staff worked tirelessly to source and obtain the necessary spares, and kept me well informed on progress throughout the process. He also advised me of possible causes for the fault, which enabled me to change the garaging conditions. I have the greatest admiration for this company which went above and beyond normal standards of service to give me back my Mobility. The final results were an outstanding quality of Repairs and exemplary service. I have no hesitation in making the Strongest Recommendation of this Company to any Mobility Scooter owner. "Absolutely Brilliant.""
June Breed, Wymondham
"5 STAR COMPANY I am a widow and recently I needed help with my mobility scooter. I did an internet search to find a reliable company. If you are in that position, search no more.....you have found it! Paul and Jamie came to my home in Wymondham. assessed the scooter which had been in a shed for a very long time. It was in a sorry state, filthy dirty, hadn't been charged in a very long time and couldn't be charged with the battery it had. They took it away to their workshop. Paul rang me a couple of times to keep me updated on what was needed and the cost. There was absolutely no pressure to buy anything but the options were explained and I was left to decide what to do. When they brought the scooter back to me it looked like a brand new scooter. I can't recommend this company highly enough, they are a pleasure to do business with. I instantly knew I could trust Paul and Jamie and for a woman dealing with anything mechanical that is priceless. It really is a 5 star company."
"FIRST CLASS SERVICE My elderly mother who is a wheelchair user was stranded in Lowestoft after her tyre split. After calling 6 other people who couldn't help I called Paul from Mobility Services. He couldn’t be more helpful and supplied us with a temporary wheelchair for the duration of the holiday, along with a drop off and collection service. An absolutely first class service. I can’t thank Mobility Service enough and would highly recommend."
"⭐⭐⭐⭐⭐MOBILITY SCOOTER HIRE 👍 Excellent service and communication...really happy Would recommend MSD Services direct. Paul you were a pleasure to deal with.. Thank you"
"FANTASTIC Brilliant company to deal with nothing too much trouble, and always willing to help solve problems. Would highly recommend."
"SUPERB SERVICE!! Brilliant service! Door to door collection and very helpful!! I would recommend this company to anyone!! Covid precautions taken!!"
Michael D, Suffolk
"WOULD NOT HESITATE TO RECOMMEND THEM TO ANYONE. My wife’s mobility scooter had been becoming slow and unreliable over the last few months. Not knowing a local reliable service engineer we looked on your site and decided on Mobility Services, mainly because of the reviews. After fixing the scooter my wife stated “ it feels like new again “, we know by using Mobility Services, we made not only the right decision, but Would not hesitate to recommend them to anyone. Thank you."
Wendy B, Norfolk
"OUTSTANDING SERVICE!! Excellent service can't fault them would recommend to anyone who has a mobility scooter very genuine people so helpful and very quick to help me straight away"
"BRILLIANT SERVICE I met Paul for the first time last week because my Mobility scooter was having problems. he came round and picked it up and I warmed to him straight away he was very friendly and efficient and very helpful. He sorted it out and delivered it back to me and the price was very reasonable."
"EXCEPTIONAL. I cannot say enough good comments about this place. I had a lot of work done and now my scooter rides like I am on air. So much better then even when I first purchased it. I know where I am going for anything from a flat tyre to a service. The price was incredibly low considering the work that was carried out. Don`t bother looking elsewhere. You won`t get a better service anywhere"
Sophie Buchanan, Fakenham
"IT’S ALL GOOD! Great service. Goes above and beyond what’s expected. Happy to recommend."
John K, Norfolk
"POSITIVE , ALL GOOD Honest service with a smile. Prompt and conscientious. Good value too"
Mrs Heather Rix, Kings Lynn
"SCOOTER SERVICE & REPAIR Excellent the repair on my Mums Scooter is flawless can't thank them enough top notch customer service every detail has been covered will most certainly use again & recommend to everyone."
We and this website comply with the existing DPA and with the GDPR, which came into affect on 25th May 2018. If applicable, this Policy shall be updated accordingly after the completion of the UK’s exit from the European Union.
What are cookies? Cookies are small files saved to a user’s computer or device hard drive that track, save and store information about the user’s interactions and usage of a website. This allows a website, through its server, to provide each user with a tailored experience during website browsing.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer or device hard drive, that they should take necessary steps within their web browser security settings to block all cookies from this website and its external serving vendors, or use the cookie control system available on this website.
This website uses tracking software to monitor visitors in order to better understand how they use it. This software will save a cookie to the visitor’s computer or device hard drive in order to track and monitor visitor engagement and usage of the site. This tracking software does not collect, save or store any personal information.
This website may from time to time display sponsored links and adverts. These will typically be served through our advertising partners, who will operate their own detailed Privacy Policies relating directly to the adverts they run.
Any downloadable documents, files or media made available on this website are made available to users at their own risk. Whilst all precautions have been undertaken to ensure that only genuine downloads are made available, users are advised to verify their authenticity by using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until such time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you information about products or services through a mailing list system. This is done in accordance with the regulations specified in this Policy.
We operate an email mailing list program, used to inform subscribers about news, products and services that we recommend, publish or supply directly. Our mailing lists are entirely optional and, should they choose to, users can subscribe through an automated online opt-in process after giving their explicit permission. Once a user has subscribed to a mailing list, their personal details are collected, processed, managed and stored in accordance with the regulations specified in this Policy. Subscribers may unsubscribe at any time, either by requesting that their details be removed, or by clicking the ‘unsubscribe’ link found at the bottom of each subscriber email.
The type and content of marketing messages that subscribers will receive, as well as the inclusion of third party content (if applicable), is clearly detailed beneath each and every opt-in form on the website.
mail marketing messages may contain tracking beacons, tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic location and other specific demographics.
External links are clickable text, banners or images that link to other websites. They may also take the form of shortened URL’s (Uniform Resource Locators), a common system for shortening long URL’s to a length that is more visually pleasing.
Occasionally our website may include external links. Although we take every care to ensure that these external links are relevant, secure and appropriate to our audience, users are advised to adopt a policy of caution before clicking any external web links included in this website. Users should also take caution before clicking on shortened URL links in order to verify their authenticity before proceeding. Although we undertake due diligence before including external links on this website, we cannot guarantee or verify the content of any externally linked website. Users should, therefore, be aware that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting these links.
We adopt a Social Media Policy to ensure that our business and our staff conduct themselves professionally and responsibly online. Whilst we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with, or sharing information with, these profiles.
We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help users share web content from web pages directly to their own social media platforms. You use social sharing buttons at your own discretion and accept that in doing so you will publish content to your own social media page(s). To learn more about how individual social media platforms collect, store and use your personal information and other data, we recommend that you read the Privacy Policies published by each respective social media platform.